Verification

The bank card or e-wallet belongs to someone else

Using payment methods not belonging to a user to make a deposit violates paragraph 1.4.6 of the Client Agreement. We recommend depositing using payment methods that belong to you only.

In particular circumstances, we can allow users to verify a payment method that does not belong to them. A verification specialist will decide whether it is possible in your case.

To have your request considered, you must send a selfie and an ID of the payment method owner for verification.

Make sure the information is visible, the edges of the photo or a screenshot are not cropped, and the text on the images can be easily read. You must submit color photos, scans, or screenshots.

If you have questions, contact our support service through the platform or email the verification team at [email protected].