What should I do if I have an issue?

We care about our traders and want to make sure your trading experience goes as smoothly as possible, which is why we've made sure to provide all the resources you need to resolve any issues you have. Our Help Center offers a lot of useful information that can provide answers to a lot of frequently asked questions, but if you can't find your answers there, go to our Support section, where you can contact our Customer Support team 24/7 in your language.

Our advanced chatbot can help you with most questions, but if your issue needs more attention, our Customer Support agents will examine your situation more deeply. In the majority of cases, our chatbot and agents can get our traders back to trading in no time, but sometimes, certain situations can be a bit more difficult.

If the situation is complex, we ask for your patience, as our agents are working hard to figure out the best way to help you and might need a bit of time to do so. In particularly difficult situations, our Customer Support team will escalate your situation according to our internal complaint-handling procedure. The following articles will explain step-by-step how our agents will help you escalate difficult issues to make sure you get the best resolution.

Important: Make sure to follow these steps in order. Involving third parties or skipping steps may slow down the process and reduce our ability to give you the help you're looking for.